Policies and Shipping Details
Policies Payment I accept PayPal and credit card only. You can use a credit or debit card through PayPal and PayPal also has a guest checkout, so you don't need to sign up for an account if you don't wish to.
Manufacturing All items are hand-made on order unless otherwise specified. The standard manufacturing time for items is 3 weeks. This allows for backordering yarn should I not have it in stock. If you need the item sooner, please let me know and if I have a similar yarn in stock, we can work something out.All items are washed, blocked, ironed and checked for loose threads prior to shipping. This is particularly important with machine-knitted items as they are held under extreme tension while on the machine and must be allowed to relax in order to take their final shape. All washing is done in warm water with animal-free wool wash.
Dispatch Times Once an item has been made, washed, blocked and ironed, it is packed and ready to be shipped. I aim to ship on the business day after the order is finished.You will receive an email to let you know when the item is being shipped.
Shipping Costs I absorb the cost of shipping so it is generally free in Australia unless otherwise stated. International shipping is capped at $20AUD per item. International orders are sent via air mail as a default option. All items are shipped with tracking and you will be sent the tracking number. Should you require Express Post, please email and I will send a separate paypal invoice.
Customs Fees & Duties International customers please note that any customs charges, duties or taxes incurred at your end are the buyer's responsibility. This is a fee your country may charge you for importing goods Please check with your local post office if you are unsure about your country's customs regulations.
International Shipping Times Mail to Europe usually takes about 7-10 business days, 5-7 days to New Zealand, around 1-2 weeks to the US and 2-3 weeks to Canada. Occasionally these times may increase due to factors such as bad weather or issues at postal facilities. Things also tend to slow down a bit around holidays, so please allow plenty of time if ordering holiday gifts. You can follow all parcels through the tracking number you will be sent once it has been posted.
Refunds and Exchanges If an item is faulty, damaged in transit or significantly not as described, I will issue a full refund (or offer a replacement), including all shipping costs. Custom-made items may only be returned if they are faulty, damaged. Returned items must be in original, unworn condition and must be mailed back within 14 days of receipt. Please let me know ASAP if you intend to return an item, and please retain proof of shipping. Once I receive the returned item, I will refund the item's full price, excluding the initial and return shipping costs.
Additional Information Caring for your products All products are made from quality store-bought sock yarn. They are machine washable on a normal cycle at up to 40ºC unless otherwise stated. Tumble drying is not recommended. With proper care, your handmade products will last for a long time.
Pets/Allergy Advice My home is smoke and pet free. My yarns and items are stored in closed containers. All waterproofing is done with a bespoke lanolin spray.
Photos & Colours I do my best to depict and describe colours accurately - but they can look different on different monitors. I always photograph items after they have been washed and blocked so the colours will not run.
Custom Orders, Trading, Bulk Discounts & Wholesale Orders Enquiries welcome! I am able to offer wholesale pricing on all items.
General Disclaimer My shop is hosted on shopify. I endeavour to ensure that all website elements are up to date. Occasionally you will receive an opt-in email. Should you no longer wish to receive emails, please feel free to opt out. Thank you for visiting. You can contact me at email: firstname.lastname@example.org CultureCycle is a registered Australian business.